At Kitipy, we are committed to providing quality educational toys and a smooth shopping experience for every customer.

Order Processing

All orders are confirmed after verification by our customer support team. Orders are processed within our regular business hours.

Delivery Policy

We deliver products across Bangladesh. Delivery time may vary depending on the customer's location and courier service availability.

Payment Method

We currently offer Cash on Delivery (COD) for most locations across Bangladesh.

Product Quality

We carefully select and inspect our products to ensure they meet our quality standards. Product images are for illustration purposes and may slightly vary from the actual item.

Return & Replacement

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery. Eligible products may qualify for replacement after verification.

Order Cancellation

Orders can be cancelled before shipment. Once an order has been dispatched, cancellation requests may not be accepted.

Customer Support

For any questions regarding orders, products, or delivery, please contact our support team.

Kitipy reserves the right to update or modify this policy at any time without prior notice.