Contact us
Contact Kitipy – We're Here to Help
At Kitipy, customer satisfaction is our top priority. Whether you need assistance with placing an order, tracking a shipment, choosing the right educational toy, or have any questions about our products, our support team is always ready to assist you.
We believe in building long-term relationships with parents, families, and educators by providing reliable support and a smooth shopping experience.
Get in Touch With Us
If you have any questions regarding products, orders, delivery, returns, or general inquiries, feel free to contact us through any of the following channels.
📍 Office Address
BDR Field, Halishahar, Chattogram, Bangladesh
📞 Customer Support
+880 1994948999
+880 1837883990
✉️ Email Support
🕒 Customer Service Hours
Saturday – Thursday: 9:00 AM – 9:00 PM
Friday: Limited Support Available
How Can We Help You?
Our team can assist you with:
Product Information
Need help choosing the right toy or learning product for your child? We can guide you based on age, learning goals, and developmental needs.
Order Assistance
Have questions about placing an order, payment methods, or order confirmation? Our support team is ready to help.
Delivery & Tracking
Get updates about your shipment, delivery timelines, and courier-related inquiries.
Returns & Replacements
If you've received a damaged or incorrect product, we'll help resolve the issue quickly and efficiently.
Wholesale & Business Inquiries
Interested in bulk purchases, partnerships, or business collaborations? Contact us for special pricing and opportunities.
Why Contact Kitipy?
✅ Fast Customer Support
✅ Friendly & Professional Service
✅ Assistance Before and After Purchase
✅ Reliable Order Updates
✅ Dedicated Support for Parents and Gift Buyers
Send Us a Message
Have a question or suggestion? We'd love to hear from you. Fill out the contact form below and our team will respond as soon as possible.
Suggested Contact Form Fields
- Full Name
- Phone Number
- Email Address
- Subject
- Message
Frequently Asked Questions
How long does delivery take?
Most orders are delivered within 1–5 business days depending on your location.
Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery (COD) in most serviceable areas across Bangladesh.
Can I track my order?
Yes. Once your order is processed, our team will provide delivery updates and tracking information when available.
What if I receive a damaged product?
Please contact us within 24 hours of receiving the product. Our support team will assist with replacement or resolution.
Do you sell original products?
Yes. We strive to provide quality products that meet our standards for safety, educational value, and customer satisfaction.
Let's Connect
At Kitipy, we are passionate about helping children learn, grow, and explore through meaningful play. If you have any questions, feedback, or suggestions, don't hesitate to reach out.